Shipping policy

We offer FREE shipping on all orders.

Order Processing

Orders are typically processed within 1–3 business days before dispatch.

Once your order has been processed, you’ll receive a shipping confirmation email with your tracking information, where available.

Estimated Delivery Times

Australia: 6-14 business days
Canada: 7-15 business days
New Zealand: 8–11 business days

Please note that these delivery times are estimates. Delays may occasionally occur due to courier networks, public holidays, customs processing, high order volumes, or other circumstances outside of our control.

Tracking Your Order

Once your order has been dispatched, you’ll receive a confirmation email containing your tracking details where available.

Please allow some time for tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Addresses

Please make sure your delivery information is correct before placing your order.

If you notice an error after ordering, contact us as soon as possible. We’ll do our best to update your details before your order is dispatched.

Once an order has been shipped, we may not be able to change the delivery address.

Lost or Damaged Orders

If your order appears to have been lost or arrives damaged during transit, please contact us as soon as possible.

We’ll work with you and the shipping carrier to investigate the issue and find an appropriate solution.

Delayed or Missing Orders

If your order hasn’t arrived within the estimated delivery timeframe, please contact us and we’ll investigate the delivery with the carrier.

Customs, Duties & Taxes

Any customs duties, import taxes or other charges that may apply to an international shipment are the responsibility of the customer.

Koala Carrier™ is not responsible for delays caused by customs processing.

Contact Us

If you have any questions about your order or shipping, please contact us at: support@koalacarrier.com